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ITIL Foundation – accredited training


30.11.2016 - 02.12.2016




From 1400

Additional informations:

The cost indicated is gross for companies

The cost indicated is gross to individuals

Training cost:1400 zł

Foundation exam cost:750 zł

PDU: 21

The Course Description

The participants will learn about the most important objectives of ITIL, structure, processes, concepts and principles of the organization providing services based on best practices. The scope of messages transmitted on training prepares participants for the certification exam ITIL Foundation in the latest version.

The training lasts three days and includes classes in the form of lectures and practical exercises. The language of instruction is English. Materials and exercises are in English. Training accredited PEOPLECERT, and the terminology used is consistent with the latest glossary.

The Main Modules

  1. Introduction to ITIL
  2. Service management
  3. Service Lifecycle
  4. Strategy services
  5. Designing services
  6. The transfer service
  7. Operation services
  8. Continuous improvement of service
  9. Completion of training
  10. ITIL Foundation exam

Target Audience

  • managers and employees of IT departments,
  • managers and support staff (Servicedesk),
  • managers and employees of service companies in the IT sector,
  • all interested in learning and applying ITIL in practice,
  • everyone interested in obtaining certification ITIL Foundation.

Benefits from Training

After completing the course, the participants:

  • gain knowledge about the processes, relationships, benefits and challenges of ITIL,
  • will know what is Life Cycle Services (Service Lifecycle),
  • will understand the process model that affects the transformation of the IT organization in a well-managed unit,
  • will know basic definitions and standard vocabulary on the topic of ITIL,
  • will be prepared for the exam ITIL Foundation certified.


ITIL Foundation exam lasts 60 minutes and consists of 40 questions. For each question are given four answers, only one of which is correct. For each correct answer, the examinee receives 1 point. You can get up to 40 points. To pass the exam you must answer correctly at least 26 questions (65%). There is no negative points for wrong answers, and the result of the examination is not presented on the certificate.

The exam has written form. According to the regulations the exam, do not use any auxiliary materials, means of communication and not allowed to consult with the other candidates.

Having ITIL Foundation certificate means obtaining a document of considerable value. The certificate is recognized around the world and confirms the value of the competence of the person who wins such a certificate.

Legal form:



zł. netto
The price includes training manual
The price includes the Foundation exam
The price includes the Intermediate exam
The price includes the Practitioner exam
W cenę wliczono podręcznik PMBOK Guide 5th edition
W cenę wliczono symulator pytań egzaminacyjnych
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