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ITIL® Intermediate – Lifecycle modules – Service Strategy (SS) – accredited training


25.11.2015 - 27.11.2015




From 2600

Additional informations:

The cost indicated is gross for companies

The cost indicated is gross to individuals

Training cost:2600 zł

Price of Intermediate exam750 zł

PDU: 21

The Course Description

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

The Main Modules

  1. Introduction
  2. Service management as a practice
  3. Service strategy principles
  4. Service strategy processes
    • Strategy management for IT services
    • Service portfolio management
    • Financial management for IT services
    • Demand management
    • Business relationship management
  5. Service strategy, governance, architecture and ITSM implementation strategies
  6. Organizing for service strategy
  7. Technology consideration
  8. Implementing service strategy
  9. Challenges, risks and critical success factors
  10. Additional topics:
    • Types of assets
    • Service strategy and the cloud


Target Audience

Candidates for this course must:

  • Hold an ITIL® Foundation Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable

Benefits from Training

At the end of this course, the learner will gain competencies in:

  • Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
  • Understanding how all Service Strategy processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Service Strategy processes
  • The roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
  • How to measure Service Strategy performance
  • Understanding technology and implementation requirements in support of Service Strategy
  • The challenges, critical success factors and risks related with Service Strategy


  • Evidence of ITIL® Foundation Certificate and completion of the Service Strategy Lifecycle course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Strategy book in preparation for the examination
  • The syllabus can be downloaded from:
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
  • Pass score is 28/40 or 70%

Upon successful passing of the ITIL Service Strategy Lifecycle exam, the student will be recognized with 3 credits in the ITIL qualification scheme.

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zł. netto
The price includes training manual
The price includes the Foundation exam
The price includes the Intermediate exam
The price includes the Practitioner exam
W cenę wliczono podręcznik PMBOK Guide 5th edition
W cenę wliczono symulator pytań egzaminacyjnych
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