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ITIL® Foundation – accredited training


13.01.2016 - 15.01.2016




From 1400

Additional informations:

The cost indicated is gross for companies

The cost indicated is gross to individuals

Training cost:1400 zł

Foundation exam cost:750 zł

Training Manual cost:80 zł

PDU: 21

The Course Description

Course participants get to know the most important objectives of ITIL, including the structure of processes, operations concepts, and principles for the organization providing IT services based on best practices. The scope of knowledge acquired through the training will prepare participants for the examination in order to receive the newest version of the ITIL Foundation certificate.

The training takes 3 days and includes classes in the form of lectures and practical exercises. The language of instruction is Polish. The materials and exercises are in Polish. The training course is accredited by APM Group Ltd., and the terminology used is consistent with the glossary (dictionary of official translations of ITIL concepts and terms from English into Polish) approved by APMG. The training course prepares particpants for the ITIL Foundation examination in Polish language.


The Main Modules

  1. Introduction to ITIL
  2. Service Management
  3. Service Lifecycle
  4. Service Strategy
  5. Service Design
  6. Services Transition
  7. Service Operation
  8. Continual Service Improvement
  9. Completion of the training course
  10. ITIL Foundation examination

Target Audience

  • managers and staff of IT divisions,
  • managers and support staff (service desk),
  • managers and employees of service companies from the IT sector,
  • anyone interested in learning and applying ITIL in practice,
  • anyone interested in obtaining ITIL Foundation certification.

Benefits from Training

  • greater knowledge of the processes, relationships, benefits and challenges of the ITIL methodology;
  • getting to know the service lifecycle that the operation of ITIL is based upon;
  • increased understanding of the process model that causes the transformation of the IT organization into an effectively managed unit,
  • knowing the basic definitions and standard vocabulary of ITIL,
  • being prepared for the certified ITIL Foundation examination.


Part_2On the right: certyfication roadmap for ITIL. It represents hierarchy based on different levels of knowledge of ITIL and place of  present training in the context of the rest of scope of ITIL trainings.

ITIL Foundation exam lasts 60 minutes and consists of 40 questions. To each question are given four answers of which only one is correct. For each correct answer gets 1 point. A maximum of 40 points can be achieved. To pass the exam you must answer correctly at least26 questions (65 %). There are no negative points for incorrect answers and the result ofthe examination is not presented on the certificate.

Having ITIL Foundation certificate means obtaining a document of significant value. The certificate is recognized around the world and confirmed the value of competence of the person who wins such a certificate.


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W cenę wliczono podręcznik PMBOK Guide 5th edition
W cenę wliczono symulator pytań egzaminacyjnych
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